SOFE is a private system for your family’s information, schedules, and plans. It is operated by xVentures AI Inc. (“SOFE,” “we,” “us,” “our”). This Privacy Policy explains what information we collect, how we use it, who can see it, and the choices you have. It applies to the SOFE app, our assistants (including Sprout and Otis), and this website (together, the “Services”).

The short version: your family’s information belongs to your family. We use it to run SOFE for you. We never sell it, never use it for advertising, and never use it to train AI models.

Information We Collect

Information you give us

Your account: your name, email address, phone number, and sign-in details.
Your household: the people you add, such as a partner, children, relatives, or household help. For each person this can include a first name (the only required field), last name, a nickname for AI, date of birth, phone number, email address, and their role in the household.
Children’s school details: grade, school, and teacher, if you choose to add them. See Children’s Information below.
Family information you save: details, preferences, sizes, allergies, providers, documents, lists, tasks, reminders, routines, plans, and notes.
Learning information you share: photos of homework, quizzes, or report cards, test results, and teacher notes you choose to add.
Messages to our assistants: what you ask or tell Sprout and Otis in the app, by text message, or by email, including messages you forward to SOFE.
Payments: purchase details. Card payments are processed by our payment provider (Stripe); we do not store your full card number. If you pay with Venmo, we receive your name, Venmo username, and the payment, and we use the email you give us to send your sign-in link.
Support and feedback: what you send us when you contact us or ask for help.

Information from accounts you connect

If you connect an email or calendar account, we access only the data scopes you approve, and only to provide the features described in Connected Accounts below.

Information collected automatically

Device data: device and browser type, operating system, IP address, language settings, and general location (such as city).
Usage data: pages and screens viewed, features used, and when and how long the Services are used.
Cookies and similar technologies: small files or local storage that keep you signed in, remember settings, and help us understand how the website is used. Most browsers let you control cookies in their settings.

Children’s Information

SOFE is for parents and other adults who manage a household. Children do not create SOFE accounts, and SOFE is not directed to children. Information about a child is added by a parent or guardian, or comes from school sources the parent approves.

Depending on what you choose to add or connect, this can include your child’s first name (required), last name, a nickname for AI, date of birth, grade, school, and teacher; school communications from the senders you approve; learning information you share (such as homework photos, quiz results, or report cards); activities; and health details such as allergies.

Nicknames for AI: if you set a nickname for a household member, our AI assistants only see the nickname. The real first name is kept out of every AI request.
Date of birth: an exact date of birth is never sent to an AI model. When it helps (for example, to explain something at the right level), the assistant is given an approximate age.
Grade, school, and teacher are optional. Sprout needs a school for at least one child to follow that school’s communications.
We use children’s information only to provide the Services to your household. We never sell it, never use it for advertising, and never use it to train AI models.
You can review, change, or delete your children’s information at any time in the app, or by contacting us.

We do not knowingly collect personal information directly from children under 13. If you believe a child has given us personal information directly, contact us at privacy@xventuresai.com and we will delete it.

How We Use Information

Provide SOFE to your household: organize school communications, create deadlines, events, tasks, and reminders, keep family memory, answer questions, and send briefings and notifications.
Deliver messages you ask for by push notification, text message, or email.
Connect you with an expert when you request one, sharing only what you approve.
Process payments and provide setup help and support.
Keep SOFE secure, prevent fraud and abuse, and fix problems.
Improve SOFE using usage data and aggregated or de-identified information that does not identify you or your family. We do not use the content of your family’s information to train AI models.
Send you updates about SOFE. You can opt out of marketing emails at any time.
Comply with the law and enforce our Terms of Service.

How AI Is Used

Sprout and Otis use AI models from providers such as Anthropic, OpenAI, Google, xAI, and Perplexity to understand messages, pull out dates and tasks, write summaries, and answer questions. We send these providers only what is needed for each request, through their paid API services, whose terms do not allow them to use the data to train their models. Your family’s information is never used to train AI models, ours or anyone else’s.

AI can make mistakes. Please check anything important, like a deadline or payment, against the original message. Each item links back to its source where one exists.

Who Can See Your Information

Your household: people you add to your household can see and use household information based on the role and permissions you set.
Experts you choose: when you ask for help from an expert (for example, a party planner or tutor), we share only the details you approve, and you can take that access back at any time. Experts may use those details only to provide the help you asked for.
Service providers: companies that help us run SOFE, such as hosting and database providers (Vercel and Supabase), AI model providers, messaging providers for text messages and notifications, email delivery, analytics, and payment processing (Stripe and Venmo). They may use your information only to provide services to us.
Our team: SOFE staff do not look at your family’s content unless you ask us to (for example, during setup or support), it is needed to keep the Services secure, or the law requires it.
Legal and safety: when required by law, or to protect the rights, safety, or property of our users, the public, or SOFE.
If SOFE changes hands: if SOFE is merged, acquired, or reorganized, your information may transfer to the successor, which must continue to protect it as described in this policy and honor active lifetime access as described in our Terms of Service.

We do not sell your personal information, and we do not share it for targeted advertising.

Connected Accounts

Google (Gmail): with your permission, SOFE uses read-only Gmail access (the gmail.readonly scope) to find messages from the school and activity senders you approve and messages you forward to SOFE. SOFE uses AI to extract deadlines, events, tasks, payments, and learning information from those messages; creates reminders, summaries, and briefings for your household; and lets you open the original email. We store the messages we process and the information extracted from them to provide these features.
Microsoft (Outlook): with your permission, SOFE uses read-only access to Outlook email and calendar data in the same way, for the same purposes.

You can disconnect any account at any time in settings. Data from that account is deleted within 30 days.

Google API Services User Data Policy

SOFE’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

We request only the Google data needed for the features you turn on.
We use Google user data only to provide and improve the user-facing features described above.
We do not use Google user data for advertising, and we do not sell it.
We do not use Google user data to develop, improve, or train generalized AI or machine learning models.
We transfer Google user data to others only as needed to provide these features (for example, to our hosting and AI model providers), to comply with the law, or as part of a merger or acquisition.
No person at SOFE reads your Google data unless you give permission, it is needed for security, or the law requires it.

Security

Encryption in transit (TLS) and at rest.
An independent Cloud Application Security Assessment (CASA Tier 2) completed with TAC Security in 2026.
Hosting and database providers (Vercel and Supabase) that maintain SOC 2 reports.
Access controls that keep each household’s data separate.
Multi-factor authentication available for your account.

No system is perfectly secure. If we learn of a security incident that affects your information, we will notify you as required by law.

Your Choices and Rights

Access and correct: view and update your household’s information in the app.
Export: request a copy of your household’s information in a portable format at any time.
Delete: delete individual items, a household member, or your whole account. See Delete Your Account and our Data Deletion Policy.
Control sources: choose which senders Sprout follows, and disconnect accounts at any time.
Marketing: opt out of marketing emails with the unsubscribe link.

Data Retention

We keep your household’s information while your account is active, or until you delete it. When you delete information or your account, we remove it from our systems within 30 days, including backups, except for records we must keep by law (such as billing records) or for security. Details are in our Data Deletion Policy.

International Data Transfers

We are based in the United States. Your information is processed in the United States and may be processed by our service providers in other countries, with safeguards required by applicable law.

Additional Information for California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to Know: request information about the personal information we collect, use, and disclose.
Right to Delete: request deletion of your personal information.
Right to Correct: request correction of inaccurate personal information.
Right to Opt Out: we do not sell or share personal information for cross-context behavioral advertising.
Right to Non-Discrimination: we will not treat you differently for exercising your rights.

Additional Information for European Residents

If you are in the European Economic Area, the United Kingdom, or Switzerland, you have rights under the GDPR, including to access, correct, delete, restrict, or object to processing of your personal information, to data portability, to withdraw consent, and to complain to your local data protection authority. We process personal information to provide the Services you request (contract), with your consent, to meet legal obligations, and for our legitimate interests in keeping SOFE secure and working well.

Changes to This Policy

We may update this policy. If we make material changes, we will notify you in the app or by email before they take effect and update the date above.

Contact Us

Questions or requests about privacy:

xVentures AI Inc.
45 Tudor City Place 1911
New York, NY 10017
Privacy: privacy@xventuresai.com
Support: support@sofe.app