SOFE is developed and operated by xVentures AI Inc. This policy explains your right to have your family’s information deleted, how to ask, and what happens afterward.

Your Right to Deletion

Under applicable privacy laws (including the CCPA and GDPR), you can ask us to delete personal information we hold about you and your household. We honor all valid requests, subject to the exceptions below.

How to Delete Information

In the app

A single item: delete any reminder, task, list, note, document, photo, or saved detail where it appears.
A household member: remove them in Settings → Household. Their details, including a child’s grade, school, and teacher, are deleted.
A connected account: disconnect it in Settings. Data from that account is deleted within 30 days.
Everything: Settings → Delete Account. See Delete Your Account.

By email

Email support@sofe.app with the subject line “Data Deletion Request.” Include the email address on your SOFE account and what you want deleted (or “all data”). We confirm within 5 business days and complete verified requests within 30 days.

What Is Deleted

Account and profile: name, email address, phone number, photo, and sign-in details
Household members: the people you added, including children’s details
Family information: memory, lists, tasks, reminders, routines, documents, notes, and plans
School and learning information: processed school messages, the deadlines, events, and summaries created from them, and learning information you shared
Uploads: photos and files, such as homework, quizzes, or report cards
Assistant history: your conversations with Sprout and Otis
Connected accounts: access tokens for Google and Microsoft
Settings: notification preferences, device tokens, and app settings

Deleted information is permanently removed from our systems within 30 days, including backups.

What We May Keep, and Why

Information	How long	Why
Billing and transaction records	Up to 7 years	Financial and tax law
Security and fraud-prevention logs	Up to 90 days	Detecting and preventing abuse
Information under a legal hold	As long as the hold lasts	Court order or legal obligation
Aggregated or anonymized statistics	Indefinitely	Improving SOFE (cannot be linked to you or your family)

Service Providers

When we have shared information with service providers to run SOFE (for example, Stripe and Venmo for payments), we notify them of your deletion request. They may have their own legal retention obligations under their privacy policies. Experts you shared details with are asked to delete those details when you take back their access.

Shared Households

If you are the only person with access to a household, deleting your account deletes that household. If anyone else has access (for example, a partner who has joined), you are removed and the household stays intact for them. See Delete Your Account.

Contact

xVentures AI Inc.
Email: support@sofe.app
Website: sofe.app/contact/