Delete Your Account

SOFE is developed and operated by xVentures AI Inc. This page explains how to permanently delete your SOFE account and the information associated with it.

Want a copy first? You can request an export of your household’s information at any time. See our Data Protection Policy.

How to Delete Your Account

You can delete your account directly in the SOFE app:

1. Open the SOFE app and sign in.
2. Go to Settings and choose Delete Account.
3. Review what will be deleted. SOFE shows you which households will be deleted and which you will simply leave.
4. Tap Delete My Account, confirm your identity, and type DELETE to confirm.

Your account is disabled and you are signed out on every device right away. Deletion then runs, and you will receive a confirmation email when it is complete. This cannot be undone.

Or Request by Email

If you can’t access the app, email support@sofe.app with the subject line “Account Deletion Request” and include the email address on your SOFE account. We will complete your request within 30 days.

What Is Deleted

• Your profile: name, email address, phone number, and sign-in details
• Household members you added, including children’s details (name, nickname, date of birth, grade, school, and teacher)
• Family memory, lists, tasks, reminders, routines, documents, and notes
• School messages SOFE processed and the deadlines, events, summaries, and learning information created from them
• Photos and files you uploaded, such as homework, quizzes, or report cards
• Your conversations with Sprout and Otis
• Access to connected accounts (Google, Microsoft), which we revoke
• Notification preferences and app settings

What We May Keep

• Billing records: kept for up to 7 years, as required by financial and tax law.
• Security logs: kept for up to 90 days to detect and prevent abuse.
• Legal holds: kept only if required by law, court order, or legal proceedings.
• Aggregated or anonymized statistics: information that cannot be linked back to you or your family.

See our Data Deletion Policy and Privacy Policy for details.

What Happens to Your Household

If you are the only person with access to your household, deleting your account deletes the household and everything in it, including the details of any children or other people you added.

If anyone else has access to your household (for example, your partner has joined, or you have given someone access to a care profile), the household is not deleted. You are removed, and the household and its information stay intact for them.

Before you confirm, SOFE shows you which of your households will be deleted and which you will leave.

Questions

Contact us at support@sofe.app or visit our Contact page.