Terms of Service

Last updated: September 25, 2026

Welcome to SOFE. These Terms of Service (“Terms”) govern your use of the SOFE app, our assistants (including Sprout and Otis), expert connections, and this website (together, the “Services”), provided by xVentures AI Inc. (“SOFE,” “we,” “us,” or “our”). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy and Data Protection Policy. These Terms are a legally binding agreement between you and SOFE.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to create a SOFE account. SOFE is designed for parents and other adults who manage a household. Children do not create SOFE accounts. If you add information about a child, you confirm that you are the child’s parent or legal guardian, or are otherwise authorized by them to do so.

3. The Services

SOFE is a private household system for your family’s information, schedules, and plans. The Services include:

  • The SOFE household platform: your household workspace, household members, family memory, lists, tasks, reminders, routines, records, and data export and deletion.
  • Otis: a family assistant for memory, reminders, lists, routines, and questions across your household.
  • Sprout: a service that follows the school and activity sources you approve and turns them into deadlines, events, tasks, reminders, summaries, and learning support.
  • Experts: connections to independent experts (for example, party planners or tutors) for help you request. See Section 7.
  • Setup and support from our team.

We continually improve SOFE and may add, change, or remove features. If we remove a feature that was part of what you paid for, we will give you reasonable advance notice. This does not reduce Lifetime Access as described in Section 5.

4. Your Account and Household

You agree to:

  • Provide accurate information and keep it up to date.
  • Keep your sign-in details secure. We strongly recommend turning on multi-factor authentication.
  • Tell us right away if you believe someone has accessed your account without permission.
  • Add people to your household only with their permission (or, for a child, as their parent or guardian), and set their roles and permissions carefully. Household members can see and use household information based on those permissions.
  • Connect only email, calendar, or other accounts that you are authorized to connect.

You are responsible for activity in your account and household.

5. Payments, Lifetime Access, and Refunds

Lifetime Access

  • A one-time payment provides lifetime access to the SOFE core household platform at the access level stated at purchase or in a separate written agreement, without recurring platform subscription fees.
  • “Lifetime access” means access for as long as SOFE, or a substantially similar successor service, continues to be commercially operated.
  • If xVentures AI Inc. or SOFE is acquired, merged, reorganized, assigned, or otherwise transferred, active lifetime-access entitlements transfer with the service and must be honored by any successor that continues to operate SOFE or a substantially similar successor service.
  • Lifetime access is granted as a SOFE Personal License (the SOFE platform, Sprout, and Otis) or a Sprout License (the SOFE platform and Sprout only), as stated at purchase. We email you a receipt as your record of purchase. If you upgrade from a Sprout License to a SOFE Personal License, what you paid for the Sprout License counts toward the price.
  • A SOFE Personal License includes Sprout, Otis, and applicable core-platform improvements. It does not include AI usage (see “AI balance” below), expert services, third-party costs, or separately offered products unless stated at purchase.
  • Lifetime access includes hosting for up to 100 GB of stored content per household.
  • Lifetime access remains subject to these Terms, security requirements, and the Acceptable Use rules in Section 9.

AI balance

  • AI features, such as reading approved emails, writing summaries, and answering questions, are paid for from your household’s AI balance, which is shown in U.S. dollars in the app. The app shows your balance and an estimate of how long it will last.
  • Your purchase includes a promotional starter balance ($10 with a SOFE Personal License, $5 with a Sprout License). It is a free bonus, has no cash value, and is used before any balance you buy.
  • You can add to your balance in amounts we offer at the time (currently $10, $20, or $50). Balance you buy does not expire, has no fees of any kind, and can only be used for SOFE AI features in your household. Except where the law requires otherwise, it is not transferable or redeemable for cash.
  • We never charge you automatically. You add to your balance only when you choose to.
  • If your balance runs out, SOFE continues AI processing of your email for 14 days. After that, new emails are held, not deleted, and processed after you add to your balance.
  • We may change what AI features cost going forward, but we will never reduce a balance you already have.

Refunds

  • We offer a 30-day money-back guarantee on your initial purchase. Request a refund within 30 days of purchase at support@sofe.app.
  • Balance you buy is refundable where the law requires it. For example, in New York you can ask for a remaining balance under $5 in cash.
  • Refunds are processed within 14 business days, back to the way you paid (your card, or your Venmo account).
  • Expert services and other add-ons may have their own refund terms, which we will show you before you buy.

Payment terms

  • Prices are in U.S. dollars unless stated otherwise, and you are responsible for applicable taxes.
  • Card payments are processed by our payment provider (Stripe). You can also pay with Venmo, to our business account (xVentures AI Inc). Venmo payments are subject to Venmo's own terms.

6. Your Content and Data

You and your household own the information you put into SOFE and the information SOFE creates for you (“Your Content”). You give us a limited license to store, process, and display Your Content only to provide the Services to your household and to keep them secure and working.

  • Your Content is never sold, never used for advertising, and never used to train AI models.
  • You can export or delete Your Content at any time.
  • Details are in our Privacy Policy and Data Protection Policy.

Do not add content that you do not have the right to share, that is unlawful, or that contains malware.

7. Experts

SOFE can connect you with independent experts, such as party planners and tutors, for help you request.

  • Experts are independent providers, not employees of SOFE. The expert is responsible for the services they provide.
  • Before an expert sees any of your household’s information, you choose exactly what to share. You can take that access back at any time. Experts may use what you share only to provide the help you requested.
  • We will show you the price and any terms for expert services before you agree to them.
  • We try to work only with experts we trust, but we do not guarantee the results of any expert’s work. If something goes wrong, contact us at support@sofe.app and we will help.

8. AI Assistants and Reminders

Sprout and Otis use AI to read messages, pull out dates and tasks, write summaries, and answer questions. AI can make mistakes and can miss things, especially when a source is new or unclear. SOFE is a tool to help you stay organized. It does not replace your own judgment.

  • Check important dates, payments, and requirements against the original message. Each item links back to its source where one exists.
  • SOFE does not provide medical, legal, financial, or professional educational advice.
  • You are responsible for decisions and actions you take, including anything you ask an assistant to do.

9. Acceptable Use

Use the Services only for lawful, personal, and household purposes. You must not:

  • Break the law or violate anyone’s privacy or rights.
  • Add another person’s information without the right to do so.
  • Try to gain unauthorized access to SOFE or other households’ data.
  • Interfere with or disrupt the Services, or use bots or scrapers without permission.
  • Reverse engineer the Services, except where the law allows it.
  • Resell the Services or use them to provide services to others.
  • Use the Services to harm, threaten, or harass anyone.

10. Our Intellectual Property

The Services, including the software, design, and content (other than Your Content), belong to SOFE and are protected by law. Subject to these Terms, we give you a personal, non-exclusive, non-transferable license to use the Services for your household. SOFE and our logos are trademarks of xVentures AI Inc.

11. Third-Party Services

SOFE works with services you choose to connect. Each is governed by its own terms and privacy policy:

  • Google (Gmail): SOFE uses read-only Gmail access to process messages from the senders you approve and messages you forward, as described in our Privacy Policy. SOFE’s use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.
  • Microsoft (Outlook): SOFE uses read-only access to Outlook email and calendar data for the same purposes, subject to Microsoft’s Services Agreement.

We are not responsible for third-party services or websites.

12. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT EVERY MESSAGE, DEADLINE, OR EVENT WILL BE CAPTURED CORRECTLY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOFE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST DATA, PROFITS, OR OPPORTUNITIES (INCLUDING MISSED DEADLINES OR EVENTS), ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT FULLY APPLY TO YOU.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless SOFE and its affiliates, officers, employees, and agents from claims arising from your violation of these Terms, your misuse of the Services, or content you add without the right to do so.

14. Ending Your Use

By you: you can stop using SOFE and delete your account at any time. See Delete Your Account.

By us: we may suspend or end access to the Services if you seriously or repeatedly break these Terms, if needed to protect other users or the Services, or if the law requires it. Where appropriate, we will give you notice and a chance to fix the problem first.

Your data: if your access ends, you can request an export of your household’s information within 30 days, unless the law prevents it.

15. Dispute Resolution and Arbitration

Talk to us first: before filing a claim, contact us at legal@xventuresai.com so we can try to resolve the issue informally within 60 days.

Binding arbitration: if we cannot resolve it, you and SOFE agree to resolve any dispute arising from these Terms or the Services by binding individual arbitration under the American Arbitration Association’s Consumer Arbitration Rules, instead of in court, except that either party may bring a claim in small claims court if it qualifies.

Class action waiver: YOU AND SOFE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

Exception: either party may seek injunctive relief in court for misuse of intellectual property.

16. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any court proceedings not subject to arbitration will be brought in the state or federal courts in New York County, New York.

17. Changes to These Terms

We may update these Terms. If we make material changes, we will notify you in the app or by email before they take effect and update the date above. If you continue to use the Services after changes take effect, you accept the updated Terms. Changes will not reduce active Lifetime Access described in Section 5.

18. General

  • Entire agreement: these Terms, with our Privacy Policy and Data Protection Policy, are the entire agreement between you and SOFE about the Services.
  • Severability: if part of these Terms is unenforceable, the rest remains in effect.
  • No waiver: not enforcing a term is not a waiver of it.
  • Assignment: you may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition, reorganization, or sale of assets, and any successor that continues to operate SOFE or a substantially similar successor service must honor active lifetime-access entitlements.
  • Force majeure: we are not responsible for delays or failures caused by events beyond our reasonable control.

19. Contact

xVentures AI Inc.
45 Tudor City Place 1911
New York, NY 10017
Legal: legal@xventuresai.com
Support: support@sofe.app